McKee Outdoors
An outdoor retailer in Knoxville, TN.
- Online store2,000+ productsGrown to that size.
- Barcodes7,000+ repaired
- RegisterSyncedThe online store and the in-store register agree.
- AI assistantDay to dayThe owner uses it to run the store.
The work
Two clients, and the enterprise record behind them. Numbers are rounded down.
A regional cemetery organization
Name kept private.
An AI assistant on their website that answers families' questions any time of day: plots, services, directions, and hours.
- Plots
- Services
- Directions
- Hours
Before Easier Mondays
8+ years running and improving IT operations at a large wireless carrier: incident management, problem management, root-cause analysis, and continual improvement.
- Caller verification$300K+ a yearSaved by a caller-verification tool I built.
- API monitoring85% less timeSpent validating changes, after I built API monitoring.
- Recovery dashboards20% betterYear over year, in time to recover from outages.
- Network AIIn productionSpots service-impacting network problems. Won an internal hackathon.
Recognized with a Continuous Improvement Award. ITIL v3 Foundation certified.